Shipping policy

Thank you for shopping with Oak & Lane. Below you’ll find our shipping timelines and important delivery information.

1) Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, it will be dispatched and you’ll receive a confirmation email.

2) Estimated Delivery Time

Delivery times vary depending on the destination and product availability.

For most orders shipped to the United States, estimated delivery is:

  • 7–15 business days after dispatch (typical)

  • In some cases, delivery may take up to 20 business days

Please note: delivery times are estimates and not guaranteed.

3) Shipping Costs

Shipping costs (if applicable) are shown at checkout before you complete your purchase.

4) Tracking Information

Tracking is provided for most orders.

Once your order ships, tracking details will be sent to you by email. Tracking updates may take 24–72 hours to appear after dispatch.

5) Delays & Exceptions

Occasionally, delivery may be delayed due to factors outside our control, such as:

  • customs processing

  • carrier delays

  • weather disruptions

  • peak holiday periods

If your order has not arrived within 30 days of dispatch, please contact us and we will assist you.

6) Incorrect Address / Failed Delivery

Please ensure your shipping address is correct at checkout.

Oak & Lane is not responsible for orders that cannot be delivered due to incorrect or incomplete address details provided by the customer.

If an order is returned to us or the carrier due to an address issue, we may be able to offer reshipment (shipping fees may apply).

7) Split Shipments

In some cases, orders may ship in separate packages. If this happens, you may receive multiple tracking numbers.

8) Contact Us

If you have any questions about shipping, please contact us at: info@oakstale.com